F.A.Q.
Q: Do you guarantee a certain standard of uptime? What contingencies are in place should downtime occur?
A: We guarantee 99% uptime. If there is downtime we can reboot our server immediately. Our server uses Cisco routers using the BGP4 protocol to ensure that data can be routed even in the event of an uplink failure. Because of our redundant network architecture, packets may be sent via alternative routes should one of our providers fail.
Q: How do you answer support questions, and what is the turnaround time for replies?
A: All support is by e-mail or Instant Messaging, with a reply coming usually within 12 hours, but always within 24 hours. The IM for support is wolfe_van for Yahoo messenger or ICQ # 83787354 over ICQ.
Q: What happens if my monthly bandwidth limit for my hosting package is exceeded? Will my site be shut down if I exceed limits?
A: If you exceed your monthly bandwidth your account will be bumped up to the next applicable service level automatically and you will be required to pay the new amount for continued service.
Q: What kind of servers do you run? Do you manage your own servers?
A: Our main server is a Linux machine running apache 2.5x. We manage the server so that you don’t have to! We take care of hardware updates and software patches and updates, leaving you free to concentrate on developing your site(s)! We will never oversell the space on our server, so clients will always have high load times on their websites!
Q: Do you have a power backup in case of power outages?
A: Our server has a UPS in case of a power outage as well as being located in a data center that has a diesel backup generator in case of extended power outages.
Q: Do you offer data backups?
A: We do not offer data backups, however we can offer regular weekly backups of your MySQL database if asked for a small service charge of $10.00US / $12.99CDN per month.
Q: How is your networked monitored?
A: Our server is monitored 24/7/365 and port scans on POP3, HTTP, FTP, BIND, and SMTP are run every 5 minutes to ensure the server is up and all services are running correctly.
Q: Do you offer shopping cart technology?
A: We offer OSCommerce as a shopping cart application for customers that would like to use a shopping cart. If you would like OSCommerce installed, we can install it for you for a fee of $29.99US / $34.99CDN.
Q: What country is your server located in?
A: Canada. For more information on legal issues facing adult webmasters in Canada, visit this link.
Q: What options do I have for payment?
A: We require first and last month’s payment in advance before activation. We accept payment by Paypal only.